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How Do I Create A FAQ?

Views: 11545 Created: 2013-04-16 17:29 Last Updated: 2020-02-07 14:45

You create a FAQ by creating an article that follows these 3 guidelines:

  1. The FAQ title should always be in the form of a question.  
  2. The FAQ should answer the question first.  Therefore the first sentence of the FAQ body should contain the answer, or at least start answering the question, posed by the title.  You can have more detail below the answer (although you should consider putting anything else in its own FAQ) but you should always answer the question first.
  3. The FAQ should answer only one question.  Break it into multiple FAQs if it's trying to answer more than one.