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1 How Do I Create an Article?

Go to http://kb.southwest.tn.edu Click Browse > Login on the top right. A login window opens. Enter your Southwest username and password. Select Add > Article. A new article opens. Enter a Title and Category (an article can be in more than category)…

2 Voice Mail Overview

The voice mail system’s phone number is 5600. The first time you call it from your extension, you will be directed through the voice mailbox setup process. To automatically direct people to your voice mail, you’ll need to forward your calls to 5600. You…

3 How to Update Your Employee Directory Info

Employee Directory Update Over time some corrections to your Employee information may be necessary. Use the following instructions to make update requests. Please take a few minutes to verify your data: 1) Employee Data review: Go to the online Employee Directory…

4 How Do I Create A FAQ?

You create a FAQ by creating an article that follows these 3 guidelines: The FAQ title should always be in the form of a question. The FAQ should answer the question first. Therefore the first sentence of the FAQ body should contain the answer, or at least…