Service Desk by RemedyForce brings new functionality, such as, work request approval flows. This kb article describes how to access these new Service Requests. Each Service Requests has a different approval flow. Required approvals may include your immediate…
RemedyForce Views How to setup a VIEW to see CLOSED tickets and ASSIGNED to you. 1. Goto Remedyforce console. 2. Click Create New View. Last item in drop-down 3. STEP 1: Give your VIEW a name 4. STEP 2: Set Filter Criteria. Change "Your Name Here" to how…
RemedyForce Views How to setup a VIEW to see OPEN tickets and ASSIGNED to you. 1. Goto Remedyforce console. 2. Click Create New View. Last item in drop-down 3. STEP 1: Give your VIEW a name 4. STEP 2: Set Filter Criteria. Change "Your Name Here" to how your…
How To: 1. How to add emails and/or files to your Remedyforce incident. a. You received an email with additional details about your work request, which may contain file attachments. b. Forward the email to work_request@southwest.tn.edu c. In the email subject…
How to run recurring incidents for Physical Plant. 1. Log in to Service Desk: https://stcc.my.salesforce.com 2. On menu tab: click on 'Remedyforce Workspaces'. 3. On left menu panel under 'Configuration', click 'Templates'. 4. Find the template and click…
While accessing Argos, you encounter the following error: Your Argos Client is probably corrupted. Do the following: 1. Navigate to this directory on your PC: WinXP: C:\Docs and settings\<your username>\Application Data\Evisions\MAPClients\Argos Win7:…
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