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1 BMC - Remedyforce Overview

BMC Remedyforce overview for Client and Staff users.

2 Argos ~ Developer Account Overview

If you are new to Argos then use this document to get started.

3 Remedyforce ~ Service Requests

Service Desk by RemedyForce brings new functionality, such as, work request approval flows. This kb article describes how to access these new Service Requests. Each Service Requests has a different approval flow. Required approvals may include your immediate…

4 Remedyforce ~ Setup Closed Ticket View

RemedyForce Views How to setup a VIEW to see CLOSED tickets and ASSIGNED to you. 1. Goto Remedyforce console. 2. Click Create New View. Last item in drop-down 3. STEP 1: Give your VIEW a name 4. STEP 2: Set Filter Criteria. Change "Your Name Here" to how…

5 Remedyforce ~ Setup Open Ticket View

RemedyForce Views How to setup a VIEW to see OPEN tickets and ASSIGNED to you. 1. Goto Remedyforce console. 2. Click Create New View. Last item in drop-down 3. STEP 1: Give your VIEW a name 4. STEP 2: Set Filter Criteria. Change "Your Name Here" to how your…

6 Remedyforce ~ Attach Emails to a Ticket

How To: 1. How to add emails and/or files to your Remedyforce incident. a. You received an email with additional details about your work request, which may contain file attachments. b. Forward the email to work_request@southwest.tn.edu c. In the email subject…

7 Remedyforce ~ Recurring Incidents

How to run recurring incidents for Physical Plant. 1. Log in to Service Desk: https://stcc.my.salesforce.com 2. On menu tab: click on 'Remedyforce Workspaces'. 3. On left menu panel under 'Configuration', click 'Templates'. 4. Find the template and click…

8 eVisions ~ Argos: System.Error Code:2

While accessing Argos, you encounter the following error: Your Argos Client is probably corrupted. Do the following: 1. Navigate to this directory on your PC: WinXP: C:\Docs and settings\<your username>\Application Data\Evisions\MAPClients\Argos Win7:…