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1 I have a new employee.  How do they get an email account? 

When Human Resources has finished the paperwork for the employee, Southwest's email system will automatically create the employee's email account. The account creation process automatically sends Information about the account to the manager listed as Supervisor…

2 I was supposed to receive an email but it never arrived.  Where is it?

You should follow these steps to find it. Search your entire mailbox for the email. A filter or your method of sorting may have hidden it or moved it out of your Inbox. Check to see if you're over your mail quota (on the web or in Outlook). If you are, delete…

3 What is phishing?

Phishing refers to the process of tricking an email recipient into sharing sensitive information with an unknown third party. Typically, you receive an email that appears to come from a reputable organization, such as: Banks Social media (Facebook, Twitter)…

4 How Do I Setup Email on my iPhone or iPad?

Set up email in Outlook for iOS mobile app Applies To: Office 365 Small Business Outlook for iOS Open Outlook for iOS. The icon looks like this: If you don't have it yet, download it from the Apple Store. NOTE: Available for iOS devices using iOS 9.0 or higher.…

5 How Do I Setup Email on my Android?

Set up email in the Outlook for Android app Applies To: Office 2013 Office 365 Small Business Outlook for Android Open Outlook for Android. The icon looks like this: If you haven't already, you can download Outlook for Android from the Google Play Store.…

6 How can I avoid being phished?

Never respond to emails that request personal, financial, or password information. You should be suspicious of any email that asks for your password or account information, or include links for that purpose. ITS never asks for such information. Look for signs…

7 AutoArchiving in Outlook 2010

To configure AutoArchive within Outlook 2010, please follow these steps: Step 1: Open Outlook. Step 2: Click on “File” and then click on “Options”. Step 3: Click on ”Advanced”, then “AutoArchive Settings…” Step 4: Place a check-mark in the…

8 How can I block the bulk or spam emails?

If you do not know the sender of an unsolicited email, block it. Go to: https://es8000.southwest.tn.edu login using your southwest username and password and block the sender’s emails address or the entire domain as appropriate.

9 What can I do if I am being asked to share my password via an email?

Never share your password with anyone. If you receive an email that asks your password or other sensitive information, contact the IT Help Desk at 901-333-4357 (901-333-HELP) or send the phishing email as an attachment to: rahmed@southwest.tn.edu or wwall@southwest.tn.edu.…

10 How can I avoid spam?

You can minimize the chances of getting spam by following the tips provided below: Never make purchase from an unsolicited email. By making a purchase you are funding a future spam. Spammers may add your email address to lists to sell to other spammers, so…

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