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1 Helpdesk-Services: Assist individuals with various technical issues such as Microsoft application, can't print, and can't log on to the computer or email.

Help Desk Services : Having technical issues? The Helpdesk at Southwest provides students, faculty, and the community over the phone and walk in support. Over the phone support and walk in includes various technical issues such as basic troubleshooting with…

2 Helpdesk-Knowledgebase: Guidelines, knowledge, and instructions on how to do various tasks within the Help Desk

Knowledgebase · Visit the Southwest Knowledge base for Frequently Asked Questions and support at: http://www.southwest.tn.edu/helpdeskknowlegdebase · Tutorial instructions on how to gain knowledge within the various departments at Southwest · Tutorial…

3 Helpdesk-Remote Help/Bomgar: Ability to remotely access and troubleshoot computers

Remote Desktop/Bomgar : Information Technology Services has the ability to remotely troubleshoot your desktop or laptop computer, all without you having to leave your office. We can currently troubleshoot remotely Windows and Mac PC’s, and some tablets.…

4 Helpdesk-Password reset/Login Issues: Set up for new username and password and reset password

Password reset/Login Issues Set up for new username, password, and reset password. · Go to http://my.southwest.tn.edu · Click on first time user for new account holders · Click on reset password for current account holders · Enter your social security…

5 CSS-Hardware/Software Requests: Submit onine requests for computer equipment and software

Hardware/Software Requests To request hardware (i.e. laptops, printers) and/or any needed software, choose the technology request for m located at the below link. Enter the details of your request. Once you obtain all signatures by your supervisor, forward…

6 CSS-Equipment Setup Requests: Submit a requests for equipment setup requests

Equipment Setup Requests To request an equipment setup (i.e. laptops, printers), create a ticket by: · Using a web browser, type eas.southwest.tn.edu/request in the address bar · Enter your username and password · Verify that the location information is…

7 MDSP-Technical Support: Obtain services concerning equipment repair, replacement, and training.

Technical Support Requirements · Repair services should be requested as soon as it is discovered that a piece of equipment is no longer working. You may log in a BMCTicket ( http://stcc.my.salesforce.com ), email, or telephone call advance. · Response to…

8 MSDP-Videotaping Services: Videotaping and editing of classroom instruction, general assemblies, and special college events

Videotaping Services Requirements · A BMC Ticket ( http://stcc.my.salesforce.com ) request must be submitted 5 days in advance. · Classroom instruction, general assemblies such as seminars, workshops, convocations and special college meetings will be videotaped…

9 MSDP-Television Studio Use: Studio availability for studio productions, TV Production classes and post-production projects

Television Studio Use Requirements · A BMC Ticket ( http://stcc.my.salesforce.com ) requests must be submitted for Television Studio Use. · In the request description, please enter the dates and times you would like to use the studio on the Union Campus…

10 MSDP-DVD/CD and Duplication Services

DVD/CD and Duplication Services Requirements · A BMC Ticket ( http://stcc.my.salesforce.com ) request must be submitted for DVD/CD and Videotape Duplication. · In the request description, please enter the number of copies needed. The requestor must also…

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