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BMC RemedyForce

1 Remedyforce ~ Recurring Incidents

How to run recurring incidents for Physical Plant. 1. Log in to Service Desk: https://stcc.my.salesforce.com 2. On menu tab: click on 'Remedyforce Workspaces'. 3. On left menu panel under 'Configuration', click 'Templates'. 4. Find the template and click…

2 Remedyforce ~ Service Requests

Service Desk by RemedyForce brings new functionality, such as, work request approval flows. This kb article describes how to access these new Service Requests. Each Service Requests has a different approval flow. Required approvals may include your immediate…